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ATTENTION SIRIUS SL2 USERS!
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An Important Update is Available for Stiletto 2
To improve performance and reflect changes in the SIRIUS lineup of channels, a software update for Stiletto 2 is available which features new channel logos, wallpapers and audio channel IDs.
SIRIUS Satellite Radio is providing an Update and Return
Program at no charge to current SIRIUS subscribers with a Stiletto 2.
If your Stiletto 2 has an active subscription and you would like SIRIUS
Satellite Radio to perform the update for you, please follow the
instructions below.
Please note:
- Only Stiletto 2 radios with an active subscription are eligible for this Update and Return program.
- This Update and Return Program is available for a limited time only. No claims will be accepted after June 30, 2010.
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How it works:
| 1. |
SIRIUS Satellite Radio will pay the cost of updating your Stiletto 2 and return shipping. |
| 2. |
You are required to pay for shipping your Stiletto 2 to the SIRIUS authorized service center. |
| 3. |
Send only the Stiletto 2 radio - no docks, accessories, ear buds, batteries or battery covers should be sent. Please remove the Stiletto 2 battery, battery cover and SD card before shipping and keep them safe with your other accessories.
IMPORTANT: SIRIUS is not responsible for returning any accessories sent with the Stiletto 2. |
| 4. |
SIRIUS Satellite Radio will make every effort to retain all recorded and personal media on your Stiletto 2, but cannot guarantee that it will not be erased.
| a. |
Customers are encouraged to back up all personal music and media before sending their Stiletto 2 as part of the Update and Return Program. |
| b. |
Recorded SIRIUS content cannot be backed up or copied from the Stiletto 2. |
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| 5. |
Your SIRIUS Stiletto 2 will be updated and shipped back to you within 3 business days of receipt.
| a. |
Retain your claim number to return to this website to track the progress of your Stiletto 2 update. Your claim status will be updated with the following information:
| i. |
Date when received by SIRIUS |
| ii. |
Date when shipped |
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UPS tracking number for shipment |
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| b. |
You will receive an email with the UPS tracking Number when your updated Stiletto 2 is shipped back to you. |
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Instructions for sending in your SIRIUS Stiletto 2:
| 1. |
Fill out the information in the online form below. |
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Print out the shipping information by clicking FILE and PRINT in your browser. This shipping information includes your claim number, to track progress of your Stiletto 2 update. |
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Remove the SD card, battery, and battery cover and store in a safe place. Do not send these parts. Safely pack the Stiletto 2 media player in a suitable container. Do not include any accessories. IMPORTANT: SIRIUS is not responsible for returning any accessories sent with the Stiletto 2.
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| 4. |
Write or print the shipping address clearly on your packaging. This address will be provided to you after filling in the online form below. |
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Insure your shipment and use a delivery confirmation service. SIRIUS is not responsible for radios lost or damaged during shipment. |
ONLY 1 UNIT PER REQUEST.
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